- For Acura
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Return & Refund Policy
Last Updated: 2026‑09‑24
This Return & Refund Policy applies to all orders purchased from SHENZHEN JANRIDA TECHNOLOGY CO.,LIMITED via https://ppkeys.com/. Please read this policy carefully before checkout.
- Return Eligibility ‑ Return request must be submitted within 30 calendar days after you receive your parcel. For EU / UK customers, you hold the statutory 14‑day cooling‑off period after receiving goods. ‑ Returned items must be unused, unprogrammed, unmodified, with original packaging intact. All accessories, labels and parts must be complete. Goods with scratches, wear signs, programming traces or installation damage will be rejected. ‑ You must obtain an RMA (Return Merchandise Authorization) number from our customer service before sending goods back. Any parcel returned without valid RMA number will not be processed.
- Non‑Returnable Items The following products cannot be returned or refunded unless manufacturing defect is confirmed: ‑ Pre‑programmed car keys, cut keys and customized products. ‑ Products that have been installed, programmed or physically altered. ‑ Clearance items and final‑sale discounted goods.
- Return Procedure
- Please submit your request via the contact form on our website contact page. Kindly provide your order number, product SKU, return reason, and photos of items (for defective goods).
- Our team will reply within 1‑2 business days and issue your RMA number with return shipping instructions.
- Pack items securely, mark the RMA number clearly on the outer shipping box, and ship to our designated return address.
- Once we receive and inspect the returned goods, we will send you an approval or rejection notification through our website communication channel.
- Shipping Cost of Returns ‑ If return caused by our fault (wrong item shipped, manufacturing defect, quality issue): We will cover the return shipping cost. ‑ If you return goods due to personal reasons (change of mind): You are responsible for return freight. The original delivery fee of your order will not be refunded.
- Refund Processing Once return inspection is approved: ‑ Refund will be issued to your original payment account within 5‑10 business days. ‑ Banks or payment providers may take additional working days to complete fund transfer. ‑ Upon mutual agreement, you may choose product exchange or store credit instead of cash refund.
- Damaged Goods on Arrival If items arrive broken or defective, please submit your request via our website contact form within 7 calendar days after delivery and provide clear photo evidence. We will arrange replacement, partial refund or full refund based on the actual situation.
- Contact For return and refund inquiries, please use the contact form located on our website contact page.
